WE ARE DEDICATED TO PROVIDING A SMOOTH AND EFFICIENT SHOPPING EXPERIENCE, ENSURING YOUR ORDERS ARE HANDLED WITH CARE. PLEASE REVIEW OUR SHIPPING POLICY
PRE-MADE' ORDERS
Orders will be processed and shipped within 1-5 business days.
PRE-ORDER' ORDERS
Shipping for pre-order items will occur within 4-8 weeks after the pre-order period ends.
INTERNATIONAL ORDERS
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend that international customers check with their country’s customs office to determine what these additional costs will be prior to placing an order.
Lost Packages: Once your order is handed over to carriers like CHITCHATS, STALLION EXPRESS, FEDEX, USPS, UPS, DHL, or others, we are not responsible for lost or damaged packages during transit. However, we will assist you in filing a claim with the carrier to recover your package.
Incorrect Address: LOUVRE is NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is FULLY RESPONSIBLE to cover the cost to reship the package.
For any questions or concerns, feel free to contact us at support@louvreofficial.com